Cancellation & Return Policy

Cancellation Terms :

You understand and agree that the Transaction can be cancelled by You or JAMES & CO in the following scenarios:

  •     JAMES RETAIL PVT LTD does not have the product selected by You, due to unavailability of stock.
  •     You are situated outside the geographic location within which JAMES RETAIL PVT LTD cannot undertake to deliver the Product.
  •     The address mentioned by You for delivery is incorrect and/or there is a change in your address.
  •     JAMES RETAIL PVT LTD does not make any attempt in initiating the delivery of your product, within 3 (three) days from the date on which You receive SMS/Email communication from JAMES RETAIL PVT LTD regarding confirmation of the Transaction; * Any other act/omission by You or JAMES & CO, which renders delivery of the product impossible.

    You understand and agree that once You receive a SMS/Email confirmation for delivery of the product from JAMES RETAIL PVT LIMITED, You will cease to have any right to cancel the Transaction.

    Subject to above conditions, You understand that JAMES RETAIL PVT LTD shall be solely responsible for quality/quantity/merchantability/ delivery/installation/replacement of the product and that JAMES RETAIL PVT LIMITED shall not be liable in any manner whatsoever for any delay or other issues that may arise in relation to the product.

    JAMES RETAIL PVT LTD is not liable to provide a solution to any escalation received post 30 days of the delivery of the product.
    For any clarification/queries in relation to the Cancellation Terms or to address any grievance in relation to the Transaction, please call : 8000112232

Return Policy

All concerns received within 10days of purchase our team will fix an appointment and meet you in person and address the problem. Please ensure that you do not accept packages where the seal is tampered. Acceptance of tampered or damaged box will automatically disqualify and return claims.

The following general returns policy is applicable to all items sold on

    The Product delivered is different from what was actually ordered.
    When the package was opened the Product was damaged or defective.

Products like Laptops, Mobile Phones and Mobile Phone accessories are non-fundable unless the package received is verified as defective or damaged.

All items to be returned must be in their original condition along with the following.

    Original Order Invoice.
    Original packaging with labels, user manuals and warranty card.
    Serial Number/IMEI of the product being returned should match our system.
    Any accessories/components, combo or bundle products or freebies you received with the purchase.
    For Wrong product/colour, incorrect description and missing accessories, the product should be unused.

If for some reason we are unable to replace a defective/damaged product, then we will refund the money.

How to request a site visit:

Kindly address any grievance in relation to the Product to call : 8000112232

For Queries, Please write to :

Contact Us

James & co

Address:79, Salai St, Chalai Bazar, Ramanathapuram, Tamil Nadu 623501

Phone No: +9180001 12232

WhatsApp : 9994620913


Our Branches


Address:79, Salai St, Chalai Bazar, Ramanathapuram, Tamil Nadu 623501

Phone:+9180001 12232


Address:Melachathiram, Paramakudi, Tamil Nadu 623707

Phone:+9180001 12232


Address:17/28, West St, opp. Head Post Office, Rameswaram, Tamil Nadu 623526

Phone:+9180001 12232


Address:P2R8+W49, SH 49, Sundarapandianpattinam, Thondi, Tamil Nadu 623409

Phone:+9180001 12232


Address:Sekkalai Rd, Karaikudi, Tamil Nadu 630001

Phone:+9180001 12232


Address:Gandhi Rd, Aranmanai Vaasal, Sivaganga, Tamil Nadu 630001

Phone:+9180001 12232


Address:Madurai - Kallal Rd, Murthi Nagar, Kalayarkoil, Tamil Nadu 630551

Phone:+9180001 12232


Address:East Coast Rd, near HP petrol Bunk, Embakkottai, Mimisal, Nattanipurasakudi, Tamil Nadu 614621

Phone:+9180001 12232


Address:47, Madurai Rd, RR Nagar, road, Kacheri, Virudhunagar, Tamil Nadu 626001

Phone:+9180001 12232


Address:4, Shanmugan Road, near Water Tank Bus stop, Kaliappa Nagar, Sivakasi, Tamil Nadu 626123

Phone:+9180001 12232


Address:6/13, Mookaiyur, East Coast Rd, Sayalgudi, Tamil Nadu 623210

Phone:+9180001 12232


Address:No: 3493, Wt Main St, Brindavan, Tamil Nadu 622001

Phone:+9180001 12232


Address:Kamachi Amman Kovil Rd, opp. V.S. Theatre, Aranthangi, Tamil Nadu 614616

Phone:+9180001 12232


Address:D.NO.484A, THIRUPATHUR ROAD, opp. site to CSI Church, Devakottai, Tamil Nadu 630302

Phone:+9180001 12232


Address:OAK Nagar, 143B, N Car St, near Sri Sai Ram lodge, OVK Nagar, Keeranur, Tamil Nadu 625502

Phone:+9180001 12232


Address:D.NO.30-1, SF NO.1024, Old Trunk Rd, Sattur, Tamil Nadu 626203

Phone:+9180001 12232


Address:W Veli St, near Railway Junction, Opposite SBI Bank, Madurai, Tamil Nadu 625001

Phone:+9180001 12232


Address:D.No. 517, Thevar Kalyana Mahal, Usilai Rd, Tirumangalam, Tamil Nadu 625706

Phone:+9180001 12232


Address:D.No.354, 356, MAIN ROAD, Kulasekarankottai, Vadipatti, Tamil Nadu 625218

Phone:+9180001 12232


Address:4/133D, Maruthi Nagar, Usilampatti, Tamil Nadu 625532

Phone:+9180001 12232


Address:No.8, 8/1, Ward No. 15, Dindigul Kottampatty Main Road, Natham, Dindigul, Tamil Nadu, 624401

Phone:+9180001 12232